Terms and Conditions
Please read these conditions carefully. In making a booking you warrant that you are 18 years of age or over and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.

 

1.0 The Holiday Contract

  • Sunray holidays is a trading name only of a partnership between Craig Ollif and Hayley Finch (us) any reference to this is purely trading name and the terms set out are between you and us.

  • Making a Booking – Conditions of Booking These terms and conditions bind you and all the members of your party . It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.

  • We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.

  • If you have any friends who wish to visit you while you are staying with us, please let us know prior to your holiday

  • By Paying your 30% deposit you are agreeing to the terms and conditions set out herewith.

 

1.1 Number in Your Party

  • The total number in your party must not exceed the capacity of the accommodation as advertised by us.

  • Only those people listed on the booking can occupy your accommodation and use the facilities on the holiday village. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

 

1.2 Quotations

  • While our Reservations Team will always try to give accurate information and price quotations to telephone enquiries, we cannot accept responsibility for such information unless it is confirmed by us via email and electronically signed by a duly authorised member of staff.

 

1.3 Arrival/Departure

  • The usual check-in time is 4pm for your Holiday Homes (subject to unavoidable delays).

  • We operate a self check in and the key to you mobile home will be in the emplacement area. Guests arriving early are welcome to enjoy the facilities until their accommodation is ready.

  • If you expect to arrive after 6.00pm please let us know prior to your arrival.

  • We ask that you vacate your accommodation by 10.00am on your day of departure - if you require a late check out this can be agreed at a cost of £85 this will allow you to stay in the holiday home until 1400hrs

 

2.0 Cancellation/Transferring Booking

2.1 Cancellation by Us

  • Very occasionally, in circumstances of ‘force majeure’ we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative or a full refund. We regret that we cannot pay compensation or any  reimbursement of any costs or expenses which you may incur as a result of any such cancellation or change.

2.2 Cancellation by you

  • If You Cancel Your Holiday You, or any member of your party, may cancel your travel arrangements at any time.

  • Written notification from the person who made the booking or your travel agent on your behalf must be received in by email to bookings@sunrayholidays.co.uk 

  • As we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below.

  • Period of % of total notification holiday cost from departure.

  • Within 31 days 40%

  • Within 28 days 70%

  • Within 14 days 100%

  • Out side 33 = days loss of deposit

  • If the reason for your cancellation is covered under terms of your insurance policy, you may be able to reclaim these charges

2.3 Transferring your booking

  • If for some reason you are unable to take your holiday but have friends or family who wish to go instead, we will be happy to alter the names on the reservation for a fee of £85

3.0 Brochure and Website Accuracy

  • We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book.

  • There may be small differences between the actual accommodation and the facilities and their description, as we are always looking for ways to make improvements.

  • Whilst every care is taken to ensure that the details shown in the  brochure and on the website are correct we cannot accept responsibility for errors contained therein or the results thereof.

 

4.0 Linen and Towels (In our accommodation are NOT provided)​

 

5.0 Unreasonable Behaviour

  • Unreasonable behaviour will not be tolerated, and we reserve the right to terminate a holiday if unreasonable behaviour of anyone in your party is in our opinion likely to impair the enjoyment, comfort, or health of other guests or members of  staff. No refund will be provided.

  • Anyone causing a nuisance, damage, using foul language or offensive behaviour will be required to leave the village - no refund will be given.

 

6.0 Damage

6.1 To the Accommodation

  • Sunray Holidays retain the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise, for example if repairs need to be carried out. 

  • All guests are expected to treat our holiday accommodation and holiday village facilities with care so that others may continue to enjoy them.

  • Any accidental damage must be reported to us immediately, so that we can make the necessary repair or replacement.

  • You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. (Cleaning products and cloths are provided)

  • Accommodation will be inspected at the end of a stay prior top refunding the damage waver

  • You are liable for any damage caused in the accommodation during the period of hire and may be charged for it.

6.2 To the Holiday Village

  • Any damage done to the park intentionally may result in you and your family being ejected from the holiday village All damage MUST be reported immediately

 

7.0 Cots and High Chairs

  • These are available, on request at the time of booking, or prior to your holiday for a small supplement. 

  • Please note that you will need to bring your own cot linen.

 

8.0 Smoking

  • Smoking is not permitted in your Holiday Home - this includes E-Cigarettes

  • Anyone found to have smoked in their holiday home will result in loss of the damage waiver deposit for deep cleaning

 

9.0 Vehicles

  • Your vehicles, and their accessories and contents are left entirely at your own risk.

  • Sunray Holidays cannot accept responsibility for any loss or damage from or to any vehicle from any cause.

  • Speed limits in force on the holiday village, and must be followed for the safety of all other holiday makers.

  • A 10 Euro charge per day for more than 1 car, this can be obtained from reception on arrival 5 mph speed limit is in place for Vehicles and bicycles

 

10.0 Conditions of booking

  • No booking can be accepted from single sex groups.

  • Confirmation of your booking will issued by Sunray Holidays

  • The total cost of your holiday must be paid in full four weeks before arrival.

  • A deposit is required within 5 days of booking or you holiday reservation will be released

  • Prices are correct at time of going to press in July 2020.

  • We reserve the right to review prices from time to time.

 

11.0 Park rules

11.1 NOISE Please respect other occupants and keep noise levels to a minimum, unacceptable noise will not be tolerated especially after 10pm.

11.2 CHILDREN Parents or guardians are responsible for the supervision of children in their care, very young children must be supervised at all times in the junior play area. Persons under 15 years of age must be accompanied by an adult after 10pm.

11.3 ALCOHOL & SMOKING Alcohol may only be consumed within your  holiday home area. No one under the age of 18 is allowed to consume alcohol on the holiday village. Identification is required for the purchase of cigarettes and alcohol by young people

 

12.0 RUBBISH All rubbish must be taken to the recycling bins around the site on a regular basis, and must not be left around the holiday home. The area around the mobile must be kept clean and tidy at all times

 

13.0 Passport, Visa and Immigration Requirements Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.

We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

 

All bookings are subject to our Terms and Conditions and availability